What is Ottawa Street Markets?

Ottawa Street Markets is a growing family of Online and Onsite markets. We currently have three active markets - the Beechwood Market, the Elgin Street Market and the Alta Vista Market. This collective approach allows for greater product variety, vendor participation, customer interaction and community reach.  

Is there a minimum order for online shopping?

There is no minimum order for either the pick up or delivery option.

When is the Online Market 'open and shut"?

The Online Market opens at 12:01am on Fridays. It shuts the following Thursday at

11:59pm. Orders made before 11:59pm Thursday are for that Saturday's pickup.

Any orders made after that are for the following Saturday.

Example 1 - order is made at 4:00pm Thursday, November 19th. Order will be

ready Saturday, November 21st.

Example 2 - order is made at 9:00am Friday, November 20th. Order will be ready

Saturday, November 28th.

Are there any exceptions to closing hours?

Yes. For inventory management reasons Nat's Bread closes at 2pm on Thursdays.

When and where are the pick ups?

Pick ups are on Saturdays at multiple locations across the city.

Ottawa Street Markets pickup between 10:00am-1:00pm at The Farm Store - 1805 Gaspé Avenue

Beechwood Market pickup between 10:30am-11:30am at Chew-That, 141 Beechwood Avenue

Elgin Street Market pickup between 11:00am – 1:00pm at Wise Town Cafe, 329A Elgin St.

Alta Vista Market pickup between 9:30am-10:00am at St. Thomas Church, 2345 Alta Vista Drive

Carlington pickup between 12pm-3pm at Fringe & Foliage, 1300 Carling Ave.

Do I need an account to order?

No. You can order as a guest. However, we recommend having an account as It speeds up your check out and gets you tied into the Ottawa Street Markets Community. Please be sure to verify your account by answering the email sent to you after your initial registration.

What health and safety measures are you taking to protect customers?

We continue to follow recommended OPH public health measures. 

How much is delivery? When can I expect it?

Delivery is $8-$10 flat. They are all done on Saturdays. We aim to get all deliveries

done - east of Bank st between 10am and noon and west of Bank st between

noon and 2pm.

Should I bring my reusable bags with me?

You can, but not necessary. Your order will come in a recyclable paper bag or

box.

Can I modify or cancel my order?

Yes. Best option is to just cancel your order and start again.

If I sign up for the newsletter, do I get bombarded with malarkey?

No. The newsletter comes twice a week. It includes community news, Market

updates and facts about the vendors. You will not receive anything more.

If I order on Friday, would I pick it up on Saturday immediately after?

No. Please see point #2.

Are there any additional/hidden fees?

No. We are upfront about all the costs.

Can I pay when I pick up my order?

No. All items are prepaid through the Online Store. There is no cash exchanged

on site and no additional items for sale.

Do I have to stick to my allotted time slot?

Yes, please. It will prevent bottlenecks and allow us to get the local goodness out

to as many people as possible.

Can I return or replace items?

We encourage you to check the contents of your order for accuracy before you

leave the Pickup area. If an item is missing or unsatisfactory, we will

replace it with the same or similar product the following Saturday. Because we

will have only the quantities ordered for any given week and nothing additional,

we would not be able to replace the item immediately.

Of course, we will do our best to get you the item sooner than the following

week, but we do not guarantee it.

Still have questions?

Drop us an email at ottawastreetmarkets@gmail.com.